9464bet Privacy Policy: How We Protect Your Data

1. Who We Are — Data Controller

The controller of your personal data is the 9464bet, operator of the Sports Betting and online casino platform available at 9464bet.best. As the data controller, 9464bet is responsible for all decisions regarding the processing of users' personal data — what is collected, why, how, and for how long it is retained.

For any questions related to personal data, privacy, or the exercise of your rights as a data subject, please contact our Data Protection Officer (DPO) at privacidade@9464bet.best or through the 24-hour support chat available within the platform. We respond to data-related requests within 15 calendar days, in accordance with the timeframe established by the LGPD.

2. Data We Collect

2.1 Data you provide directly

When you create an account, use the platform, or contact our support team, 9464bet collects the following data that you provide directly:

• Registration data: full name, CPF, date of birth, email address, and password;
• Profile data: residential address, mobile phone number, and communication preferences;
• Identity verification data (KYC): copy of a government-issued ID, proof of address, selfie with document, and, when required for compliance purposes, proof of source of funds;
• Financial data: Pix key, credit or debit card details (stored in tokenized form, never as plain text), bank account details for wire transfers (Nubank, Itaú, Bradesco, Banco do Brasil), and transaction records — deposits, withdrawals, and financial history;
• Communications: messages exchanged with support via chat or email.

2.2 Automatically collected data

When you access and use the 9464bet platform — via browser or mobile app — we automatically collect certain technical data required for the service to operate securely:

• Device data: device type and model, operating system, app version, unique device identifier;
• Connection data: IP address, internet service provider, date and time of access, time zone;
• Browsing data: pages visited, session duration, actions taken within the platform, access source;
• Gaming data: complete betting history, live casino games accessed, amounts wagered, results, and real-time balance;
• Cookies and similar technologies: as described in Clause 9 of this policy.

2.3 Third-party data

In certain situations, 9464bet may receive data about you from external sources, such as identity verification service providers, anti-fraud systems, credit protection agencies, and regulatory authorities. This data is used exclusively for the compliance and security purposes described in this policy.

3. How We Use Your Data

9464bet uses your personal data exclusively for the purposes listed below. We never use your data for purposes incompatible with those that motivated its original collection, and we never sell it to third parties for advertising or commercial purposes.

* Legal basis pursuant to Art. 7 of the LGPD (Law No. 13.709/2018).

4. Legal Basis for Processing

9464bet processes your personal data on the basis of the legal grounds set out in Art. 7 of the General Data Protection Law (LGPD — Law No. 13.709/2018). Each processing operation has a specific legal basis:

• Contract performance: processing is necessary to perform the service agreement you enter into when creating a 9464bet account — including bet processing, payments via Pix, boleto, card, PicPay or bank wire (TED), and the operation of the Live Casino;
• Compliance with a legal obligation: certain data is processed because 9464bet has legal obligations to fulfill, such as anti-money laundering rules, identity verification (KYC), and tax reporting obligations to the Federal Revenue Service;
• Legitimate interest: 9464bet processes certain data on the basis of legitimate interest, such as fraud prevention, platform security, and behavioral analysis to identify problem gambling situations — always with respect for your rights as a data subject;
• Consent: when you opt in to receive marketing communications by email or SMS, the processing of your contact data for that purpose is based on your express consent, which can be withdrawn at any time in your account settings.

5. Data Sharing

9464bet does not sell, rent, or trade your personal data with third parties. Data sharing occurs only in the situations described below, and always with appropriate safeguards in place:

5.1 Service providers

9464bet shares personal data with vendors that provide essential services for the platform's operation, acting as data processors under the LGPD. These vendors include:

• Payment processors: to facilitate transactions via Pix, boleto, credit or debit card, PicPay, Mercado Pago, and bank wire (TED). Financial data is shared only to the extent necessary to process each transaction;
• KYC and anti-fraud providers: to verify identity, validate documents, and identify suspicious activity. Sharing is limited to the data necessary for each specific verification;
• IT infrastructure providers: cloud servers, storage systems, and cybersecurity services that ensure the availability and integrity of the 9464bet platform;
• Game providers: certified live casino, slots, and crash game providers that receive only the minimum session data required to operate the games — with no access to the user's full financial data.

All providers are contractually required to handle 9464bet data to the same security and confidentiality standards set out in this policy, in accordance with LGPD requirements.

5.2 Authorities and Legal Obligations

9464bet may be required to share personal data with public authorities, regulatory bodies, tax agencies, or judicial authorities when mandated by law, regulation, court order, or a directive from a competent authority. In such cases, disclosure is limited to what is strictly necessary and, where permitted by law, the user will be notified.

5.3 Business transfer

In the event of a merger, acquisition, spin-off, or any corporate restructuring involving 9464bet, users' personal data may be transferred to the resulting entity, which will be bound by the same obligations set out in this Privacy Policy. Users will be given reasonable advance notice of any such change.

6. International Data Transfers

Some of the service providers used by 9464bet may be located outside Brazil — such as cloud infrastructure providers or internationally certified game suppliers. When this occurs, 9464bet ensures that international data transfers are carried out with the appropriate safeguards required by the LGPD, which include:

• Transfer to countries that offer an adequate level of personal data protection, as recognized by the ANPD (Autoridade Nacional de Proteção de Dados);
• Use of standard contractual clauses that require the recipient to protect data to standards equivalent to those required by the LGPD;
• Internationally recognized information security certifications, such as ISO 27001.

You may request specific information about international data transfers affecting your personal data by contacting our DPO at privacidade@9464bet.best.

7. Data Retention and Deletion

9464bet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with the minimum legal retention periods applicable to the betting and gaming sector in Brazil. The criteria that determine retention periods include:

• Active account data: retained while the account is active and for up to 5 years after closure, for tax and regulatory compliance purposes;
• Financial records: retained for a minimum of 5 years after each transaction, in accordance with Receita Federal requirements and anti-money laundering regulations;
• KYC documents: retained for a minimum of 5 years after verification or account closure, in accordance with applicable regulations;
• Access and security logs: retained for up to 6 months, or longer when related to ongoing investigations;
• Support communications: retained for up to 2 years after each request is closed.

Once the applicable retention period has expired, data is securely deleted or irreversibly anonymized so that it can no longer be linked to your identity. Anonymized data ceases to be personal data and may be retained for statistical purposes without a defined time limit.

8. Data Security

9464bet implements robust technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, improper disclosure, or destruction. The key measures in place include:

• SSL/TLS Encryption: all communications between your device and 9464bet's servers are encrypted using industry-standard security protocols;
• Two-factor authentication (2FA): available for all accounts and strongly recommended to secure access to your 9464bet account;
• Financial data tokenization: credit and debit card data is never stored in plain text — it is immediately tokenized by our PCI-DSS certified payment processors;
• Internal access controls: only 9464bet employees and systems with a legitimate need have access to personal data, with full access tracking in place;
• Continuous monitoring: automated systems monitor the platform in real time to identify unauthorized access attempts, suspicious activity, and vulnerabilities;
• Security testing: the 9464bet platform undergoes periodic audits and penetration testing conducted by independent specialists.

In the event of a security incident that may affect your personal data, 9464bet will notify the ANPD and affected users within the deadlines established by the LGPD, providing information about the nature of the incident, the data involved, and the measures taken to mitigate its effects.

9. Cookies and Tracking Technologies

9464bet uses cookies and similar technologies to ensure the platform functions correctly, improve your experience, analyze site traffic, and — with your consent — personalize content. The types of cookies we use are:

Essential cookies

Required for the platform's core functionality — session authentication, form security, language preferences, and account settings. These cannot be disabled without affecting service performance. They do not require consent, as they are essential to the execution of the contract.

Analytical cookies

Used to understand how users navigate the 9464bet platform — which sections are visited most, average session duration, error rates — with the goal of identifying improvements. Data is aggregated and anonymized, with no individual identification. Your consent is required.

Preference cookies

These store your platform preferences — such as betting settings, favorite casino table, preferred language, and notification settings — so you do not have to reconfigure them on every visit. They require your consent.

Marketing cookies

Used to personalize communications and, within the 9464bet platform, display relevant promotions based on your usage history — such as football promotions for users who frequently bet on the Brasileirão or Copa do Brasil. 9464bet does not use these cookies to show ads on other websites. They require your explicit consent.

You can manage your cookie preferences at any time in your account settings or through the consent banner displayed on your first visit. Declining non-essential cookies does not affect access to the platform's core features.

10. Your Rights as a Data Subject (LGPD)

The LGPD grants you, as the data subject whose personal data is processed by 9464bet, a set of rights that may be exercised at any time. 9464bet is committed to responding to all rights requests within 15 calendar days of verifying your identity.

11. Minors Under 18

The 9464bet platform is intended exclusively for users aged 18 and over. 9464bet does not intentionally collect, process, or store personal data from minors. If you believe that someone under 18 has created an account or provided data to 9464bet without authorization, please contact our support team immediately at contato@9464bet.best so that the account can be closed and your data deleted.

9464bet uses age verification technology during registration and reserves the right to request proof-of-age documents from any user at any time. Accounts opened by minors are closed immediately upon identification, regardless of any existing balance.

12. Changes to This Policy

9464bet may periodically update this Privacy Policy to reflect changes in data processing practices, new legal requirements, or service improvements. When this occurs, the new version will be published on this page with the updated date indicated at the top.

For material changes — those that significantly affect your rights as a data subject or the way we process your data — 9464bet will notify you by email at least 15 days before the new version takes effect. For minor changes or language adjustments that do not affect the substance of the policy, the update will be published directly without prior email notification.

Continued use of the 9464bet platform after the effective date of a new version of this policy constitutes acceptance of the updated terms. If you do not agree with the changes, you must close your account before the new version's effective date.

13. Data Protection Officer (DPO)

As required by the LGPD, 9464bet has appointed a Data Protection Officer (DPO) responsible for overseeing the platform's privacy practices, handling and responding to data subject requests, and serving as the communication channel with the ANPD (National Data Protection Authority).

To contact the 9464bet DPO regarding any data privacy matter:

• DPO email: privacidade@9464bet.best
• Response time: acknowledgment within 24 hours, full response within 15 calendar days
• Support language: English (pt-BR)

If you believe 9464bet has not adequately responded to your rights request or has violated the LGPD in any way, you have the right to file a complaint directly with the ANPD (Autoridade Nacional de Proteção de Dados) through the gov.br portal.

14. Contact

For any questions, requests, or comments about this Privacy Policy or the way 9464bet handles your personal data, please use the channels below:

• Privacy & LGPD (DPO): privacidade@9464bet.best
• General support: contato@9464bet.best (response within 2 hours)
• Live chat: available 24 hours a day within your 9464bet account

Our team is available in Portuguese, 24 hours a day, 7 days a week. For specific questions about betting, payments, or your account, our Frequently Asked Questions may have the answer you need, faster.